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dkh888 is committed to being clear about what data we collect when you use our platform and how we use it. This policy covers your account, your transactions through Nagad, Upay or Bank Transfer, and your choices around the data we hold — with access depending on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details, and the payment method you connect, whether that is Nagad, Upay or Bank Transfer. We also collect activity data: login timestamps, device type, pages visited and transaction records tied to your account wallet. This data is used to operate your account, process your transactions, and respond to any support requests you raise. We do not sell your personal data to third parties. We may share limited data with payment processors to complete a transaction you initiated — for example, passing a reference to confirm a Nagad or Bank Transfer payment — and with service providers who operate under data handling agreements with us. Access to your data within our team is limited to roles that need it for account operations or support. Data retention follows our internal schedule, which we review periodically. Account records are held while your account remains open and for a period after closure as required by applicable rules. Cookie data and session logs have shorter retention windows. Where your local law in Bangladesh grants you specific rights over retained data, those rights apply to the extent the law and your eligible region allow. If you have questions about what we hold or how long we keep it, contact us through the support route in your account.
When you transact via Nagad, we pass only the reference data needed to confirm and record the payment. No additional financial data beyond what the transaction requires is retained beyond the period needed for account records.
Upay payment references are logged in your account transaction history. You can review these from the account wallet section. Dispute queries tied to Upay payments should be raised through our support channel with your transaction reference.
Bank Transfer deposits and withdrawals are matched against your registered account details. These records are held as part of your account transaction log and are accessible to you from your account history page.
We use session cookies to keep you logged in and to understand how the platform is navigated. You can manage cookie preferences through your browser settings. Disabling cookies may affect how some account features work on mobile and desktop.
Not everything connected to your dkh888 experience falls under this single policy document. Understanding the boundaries helps you know where to look when a question comes up about a specific service or data type.
This policy fully covers the personal data you provide when opening an account — name, contact details, identity verification steps shown in the account form — and how that data is used to maintain your account.
Transaction data processed through Nagad, Upay or Bank Transfer is covered here to the extent we hold or process it. The payment provider's own terms govern data on their side of the transaction.
Game session data — which titles you opened, session length — is collected as activity data under this policy. Game content and mechanics are supplied by our studio partners; their data practices are separate from ours.
Links from our platform to external sites, including payment provider portals, are not covered by this policy. Once you leave dkh888, the destination site's own privacy terms apply, and we have no control over what they collect.
You have practical choices about the data we hold on your account. Reviewing your account details is the starting point: log in and open the account settings page to see the information we hold — your registered name, contact details, linked payment method and transaction history including Nagad, Upay and Bank Transfer records. If something is incorrect, use the account edit fields to correct it or contact support with the specific change you need. For questions about what data we hold beyond what is visible in your account, reach us through the support route described on the contact page. Requests to close your account or ask about data retention after closure should also go through that channel. We aim to respond to data queries within a reasonable time, though response speed depends on query volume and the nature of the request. Availability of specific rights depends on your local law in Bangladesh and your eligible region.
Open the account settings page after logging in. Your registered details and full transaction history — including all Nagad, Upay and Bank Transfer entries — are listed there. No separate request is needed to view these.
Use the edit fields in account settings to update your contact details or registered name. For changes that require identity verification, follow the steps shown in the account form rather than contacting support first.
If your question about data is not answered by what you see in your account, send it through our support channel with your account reference. Describe the specific data point or record you are asking about for a faster response.
Account closure requests are handled through support. On closure, we follow our retention schedule for transaction and identity records, which we can explain when you raise the request. Data held for legal compliance reasons may be retained beyond closure.
If something in this policy raises a question you cannot resolve from your account page, reach us through the channels below. We respond to privacy-related queries through the same support routes as general account help.
Open the chat widget from any page after logging in. Describe your data query and include your account reference so our team can pull the right records. Available from the account dashboard.
Send data or privacy queries to our support email address, shown on the contact page of the site. Include your registered email address and a clear description of the data question or correction you need.
The help section of your account lists common data and privacy questions with step-by-step answers. Check there first for topics like transaction records, cookie settings and account correction steps.
Keeping your account data handled carefully is part of how we operate. Here is what we do on the main areas this policy covers.
Account and transaction records are held on secured infrastructure. Retention periods are set by account type and applicable rules. After account closure, records are kept only as long as required, then removed from active systems under our internal schedule.
We use functional cookies to maintain your session and analytics cookies to understand platform navigation. You manage cookie preferences through your browser. Removing cookies does not delete your account data — it affects only the session layer on your device.
Your account is protected by the login credentials you set. We recommend using a unique password. If you suspect unauthorised access, change your password immediately from account settings and contact support with your account reference and the details of what you noticed.
Data correction requests, retention queries and account closure go to our support team via live chat or the support email on our contact page. We do not process data change requests through social media or informal channels.
These questions cover what Bangladesh account holders most commonly ask about how dkh888 handles their data.
We collect the details you enter during registration — name, contact information, and the payment method you connect. We also log account activity such as login times, device type and transaction records tied to Nagad, Upay or Bank Transfer use. We only collect what is needed to operate your account.
Yes. Log into your account and open the transaction history section. Every deposit and withdrawal — including those made via Nagad, Upay and Bank Transfer — is listed there with date, amount and reference. No separate request is needed to access this view.
We share limited data only where needed: with payment processors to complete a transaction you initiated, and with service providers operating under agreements with us. We do not sell personal data. Third parties receive only the minimum data needed for the specific task.
We follow an internal retention schedule. Some records — particularly transaction and identity data — may be kept after closure as required by applicable rules. When you raise a closure request through support, we can explain what is retained and for how long in your specific case.
Log in and go to account settings. Most fields can be edited directly. For changes that require identity verification, the account form will show you the steps to follow. If a field cannot be edited yourself, contact support with your account reference and the correction you need.
Reach us through live chat from your account dashboard or through the support email shown on our contact page. Include your account reference and a clear description of your question. Data queries about records not visible in your account should be sent by email for a written response.